After getting home at midnight to find my heater went out, I did some research and came across Legacy Air. I read a lot of the reviews, including the bad ones and the responses from the owner to the bad complaints. People are really quick to give bad reviews and get out of paying. I appreciate that he had thoughtful responses to the BS from people trying to make their company look bad. I left a message asking to have someone call me back. I was expecting to be scheduled in the next few days. I received a call promptly in the morning from Suzie. When I called back, someone happened to be in my area and I was scheduled immediately. Shane arrived about 30 minutes after that. As a female, I am always expecting to be taken for a ride by any type of mechanic, contractor, etc. Shane checked everything out and based off of my description, he expected that the motor may have blown in my furnace. "Great," I'm thinking, "this is probably going to be no less than $500." After doing some testing, he was able to find the cause, which was thankfully and much cheaper fix. He took the time to explain everything to me thoroughly and also show me the reason he came up with his conclusion. He had a nice price sheet, listing everything out, which was nice because it made me feel more comfortable that he wasn't just coming up with any price. He completed the work right then and was out pretty quickly. It's not customary to tip house service workers, but Shane and Legacy definitely earned it. I appreciate that they were able to get me in quickly. I appreciate the courteous manner from Suzie and from Shane. I would definitely recommend Legacy and place a lot more weight on the good reviews than the bad.