I love an occasional visit to a Chipotle for tacos or a salad, but as with any chain restaurant the quality of service can vary.
I am regularly ASTOUNDED at the pace and quality of the service at this location during the downtown lunch rush. The lines get long because it's the only Chipotle nearby, but it moves faster than you'd ever think. I don't know what the training regimen is to work the line there, but it's a well-oiled machine!
Everyone is super friendly in addition to efficient. I know I would not be able to maintain a positive attitude to the same degree these lovely folks do. In fact, I once stopped in halfway through a pretty soul-crushing afternoon. My attitude must have been obvious because the manager comped my meal just in hopes that it would help cheer me up. It really did!