If I could give zero stars I would. I came in for the first time yesterday with my mom - I wanted to treat her to a pedicure for her birthday. The whole experience was awful- this place has the WORST customer service and UNSANITARY CONDITIONS I've ever experienced. The minute we walked in, the rude front desk girl demanded our first names, last names, and phone numbers. That seems like a lot of information just for a pedi. Anyways, we were led back and soon started our pedicures. The techs were nice enough, until my tech CUT ME UNTIL I WAS BLEEDING with the callus remover. When I screamed at him to stop, he shoved my bleeding foot into the bowl of DIRTY WATER all the while saying 'it's ok, it's ok!' No. That's not ok. I took my foot out, and he did the same thing again, this time while putting lotion on my legs and trying to continue the work. I asked for band-aid several times before the tech got up to get one for me. Only he came back with a giant tube of neosporin and Kleenex, telling me they were out of band aids. This whole experience was insane and unsanitary- from sticking an open wound into a bowl of unclean water, to using a giant (i.e common-used) tube of neosporin, to not having any bandaids on hand. Break down and buy a first aid kit already!! My mom pulled some band aids out of her purse for me to use. At this point I said I was done and wanted to leave, but the tech and his 'manager' told me they would put some polish on my toenails for my trouble. So, we were checking out and I was charged FULL PRICE for my massacred pedi. When I complained, the manager told me she could only discount my pedi by taking off the callus removal treatment, since I had let them polish my toenails. The nerve!!! She was the one who insisted!! I have never seen anything like it- this place had so many opportunities to make this right, and they failed at every turn. I get it-- sometimes things happen and skin gets nicked. But, to not have first aid supplies on hand, to put an open wound into dirty water, then to charge your customer for it is just too much. I'm $67 and some skin and blood lighter. Avoid this place at all costs.