I came here with my partner on a Thursday evening hoping to try the Honey Brick Toast. When you walk in, it's simple decor. There were around 2 tables occupied, so it was pretty quiet. Unfortunately, the Honey Brick Toast was unavailable - which, I was kind of surprised; considering that this seems like their signature dessert plastered all over Instagram. So, we chose the Marshmallow brick toast and a Matcha green tea latte.
I waited about 20 min for my green tea latte. Really slow when you consider that the other tables were already served. The drink was also quite watery... There was also 2 employees. I believe one employee was in charge of making food and drinks - because after I got my latte, my partners marshmallow brick toast took another 20 minutes to come. I was immediately floored when I took a bite out the toast. It was a very very basic toast (squished down on the inside + peanut butter + marshmallows on top (which weren't toasted enough), and a small drizzle of chocolate syrup). I wasn't floored at the food quality itself (it's simple, so whatever) but I was surprised at the time it took to prepare this. Perhaps, the employee was in-training? But still.....the whole waiting process took 40 minutes (I had to do double take at my watch because I was in denial at the wait time of our orders).
Unfortunately, our server told us that they do not take credit either - which I understand, so ask beforehand. So the combination of the entire experience was truly a let down.