I bought a Hazelnut cake for a birthday celebration at Prantl's in Market Square... by the time I looked at it in my office, this had happened. I called to see if they would do anything about it and was told "I didn't see the cake when it was put in the box, but it was fine when it left the store. But you can purchase another". The manager, a young woman, was snippy, short, and rude. I'm so disappointed and embarrassed to present this as a birthday cake.