Rented a full size class, for a one way rental leaving Cleveland.
Called the office a few days before scheduled pickup, to confirm what they carry in "full size" class. Was told: Impala, Taurus, Camry, Avenger. (Avenger doesn't belong in this grouping, but I can't be upset at this Hertz location over that, that's a corporate decision.)
Called the day of pickup to ask what was on the lot. Was told none of those were available at that time but that cars were being returned and I would definitely get something in my class.
When I showed up there was nothing from that class. There was also nothing to upgrade into, no larger cars or SUVs. They offered me cars from the next class smaller. It was a parade of cars in poor shape.
The first one they put me in had a big buldge in a tire sidewall. Last thing I need on a long road trip is a blowout, car should not even be rented locally.
Next car offered had a ripped seat and cigarette odor.
Next car offered was not washed/vacuumed, but by this point I had wasted enough time looking at cars and needed to start my trip, so I took it as-is. Once I started driving, I quickly noticed 3 things: brakes needed work, one tire had a loud "whomp whomp whomp" noise to it, and the steering wheel was pointing at 2 o'clock to make the car go straight down the road. Car needed an alignment at least, maybe suspension work.
I didn't have time to turn around, return to the office and hope they had something better. This was the 3rd dud I had looked at, and my hopes they had anything in great shape were dashed so I pressed on. I did get there safely.
In the defense of Hertz corporate, I called to complain, and they refunded part of my rental fee and said the car in question would be pulled from rotation and repaired. That is the only thing preventing this from being a 1 star review.