If your just paying a bill or need equipment then this is just an average store, the customer service skills are literally depending on who you talk to. I spoke to a gentleman who was very helpful and had an excellent customer service attitude towards helping me.
Yet here is where I say it's just ok and not lower or higher, I was watching every employee and that's due to my background, but no one was literally smiling or at least trying to show they cared, there were two employees who didn't even acknowledge me when I said hello or hi, they just glanced over, so to me I am guessing working for Cox is just another job for some lol.
I also watched the manager and that is why I say if your paying a bill or need equipment then go here other than that, I am not a huge fan that is why I am only staying with internet for now.