I have mixed feelings about La-Z-Boy. I used to love their quality, but it seems to be fading. We truly enjoyed our shopping experience. If you go to this store, ask for Betty. She's easy going, friendly, and knowledgeable! The two recliners we purchased were delivered a couple of days later. Perfect!
Then.... my wife noticed some issues with both chairs! AARRRGGG!! WE spent a ton of money on these "quality" chairs and they BOTH have defects?!?!?!
I called customer service, and they sent a guy out to evaluate the chairs in a couple of days. He had to order some parts (the foot rest for my wife's chair, and a right side panel for mine). He said it would take 4-6 weeks to get the parts in, and they'd call to schedule a repair visit.
After 6 weeks I called for an update.... there were delays. I called in a few more weeks.... still delays. I call a few weeks later.... they are back ordered.
I finally contacted the La-Z-Boy home office through the website, and they said that the parts were 'unexpectedly delayed' but should be arriving shortly. This was after 3 months of waiting!!!! I then got an e-mail a couple of weeks later with great news... the leather had been made and was on it's way to the facility to make the parts! EXCUSE ME?!?!?!? After 3.5 months, the LEATHER is done??? WTH????
The end result... it took 4 & 1/2 months to get our brand new chairs fixed. FRIGGING RIDICULOUS!!!!!
I used to love La-Z-Boy's quality and would pay their prices for it. Now I'm not so sure.... and God help you if you need to use the warranty!