I have been a customer at the nail salon just about 2 years. I have always enjoyed. Today, I brought my niece for her birthday. I was getting a pedicure and she wanted the gel overlay on her existing nails. The male owner( unsure of his name) he was going to help her. He and the other male co-worker exchanged a few words over the sample colors for gel and he kind of threw down the samples in front of my niece. As I am watching the owner/tech talk and work, I see frustration and what looks to be a very uncomfortable situation. My niece said she changed her mind that she was going to just have a regular manicure. I said choose what you want. So it was time for her to wash her hands and i said is he being rude? She said yes, thats why she changed from gel to regular. She wanted to have him help her the least amount of time. I confronted him, and asked" Are you being rude to her?" He says, you know me. I tried. I said, yes, I do know you and Im shocked that your being rude. Not an apology, he was being short with her- not in anyway making it a relaxing experience. Instead he was rude and stand offish. Making her feel unwanted and nervous. I said we are leaving and I will never go again. He has lost my business. He showed his true colors. If someone is unsure of what color gel or nail color or has a question about how you will be shaping their nails, you help you dont get nasty. Than he was yelling that she had ti pay. He cut her cuticles. This was so disturbing.