This was our first time using the Parking Spot 2! We had excellent service from calling on the phone to inquire about how it works all the way through picking our Cadillac back up and exiting! The shuttle was very clean and comfortable, the drivers were very nice, and the cashiers were very knowledgable and friendly when we asked about the reward program! It took no time at all for the shuttle to pick us up after we got our bags from baggage claim! We don't fly much, but we will definitely use the Parking Spot 2 again and will recommend it to others!