I have a couple recurring monthly prescriptions. This Walgreen's is around the block from my gym so I tend to send my prescriptions here, but this location is a complete and utter failure at getting prescriptions ready, and notifying me that they're ready. Any other Walgreen's in the Madison area I've gone to, I put the prescription in through the app, and get a notification when it's ready. This one though? Nope!
I've tried multiple times explaining that I haven't gotten notifications that my prescriptions are ready. The first time I explained this, the person I spoke with signed me up for robocalls without telling me. I had to go into my account online and turn off the robocalls. Then again I had a prescription with no notification. That pharmacist signed me up for text alerts. The first time after that I had a prescription filled, I got a text alert that it was ready. A miracle! But the very next time, no notification, no text message, no email, nothing.
Inevitably I have to call in to their phone system to check my prescription status, and the automated system says "we contacted you recently about your prescription status, do you want to hear that information again?" NO, WALGREEN'S WHITNEY WAY AUTOMATIC PRESCRIPTION PHONE SYSTEM, YOU DIDN'T CONTACT ME, THAT'S WHY I'M CALLING YOU.
I don't know what it is about this Walgreen's but either their system for sending emails, texts and app notifications is entirely broken, or the majority of people who work at this location just don't know how to click whatever button on their computer they're supposed to click to mark the prescription as ready.
On top of that, when I go to pick up prescriptions, if there's any kind of line at either the drive thru or the pharmacy counter, the majority of the employees at this location take a ridiculous amount of time dealing with each customer, and I feel like there are a higher number of problem customers who create more time wasting as well. Even when there's not a line, if I'm picking up my prescription the same day as when I've filled it online, it's usually not in the alphabetized bin and they have to go looking in a bunch of other random bins to find the thing.
I don't think it's too much to expect that this Walgreen's, like every other Walgreen's, should notify me when my prescription is ready, and have it ready when I arrive. But they can't even do that. This is my absolute last time having a prescription filled at this location.