I had not planned on being a Mac owner. My family - oh so very sick of me constantly complaining of Vista - on first an HP, then a Dell, packed me off to the Apple store a month ago and well, now I have a MacBook. The sales associate helping me pick out the perfect Mac was good enough, even with two perfectly good (except for the Vista) PCs at home, to convince me I needed this computer.
Do I love it? Not yet. I like it, like it a lot. I'm especially loving not having Vista issues that I had been having.
I'm enjoying taking the one on one classes to teach me how to use my Mac. Each time I take a class - I've had 4 now, I have a different teacher and each one bringing a different spin to my classes. They are nice, friendly, patient, highly knowledgeable. They are teaching me so many cool features and applications that I can do on my Mac. My fave so far is the translator. I do some business in Mexico - my Spanish is limited - so in just one short month the translator has just been a god send.
The store here at the Biltmore is consistently packed with people, visiting the genius bar, taking group classes or the one on one class and making expensive purchases. I am amazed in this economy just how very busy the store is.
I'm not totally convinced a Mac is the only way to go (almost though) but this store has some of the best customer service I've ever experienced.