I was a little surprised to see a couple of four-star reviews here. It appears, even though there aren't a bunch of reviews to say for sure, that this place used to be pretty good, but has suffered since.
As I drove home, I was worried that I wouldn't have one positive thing to say about this pub. However, as I sat down to type this review, it occurred to me the Diet Coke I was served was cold and was a good mix. So, there, the one positive thing.
I get it. It's a neighborhood pub. Very casual. Lots of regulars. However, our experience today would have made a great 'What not to do' video to show at waiter/restaurant school.
Slow service, no follow up. I ordered a clubhouse, because my usual thinking is 'Can't screw up a clubhouse'. However, there is one certain way to do that: leave it under the heat lamps for more than five minutes. That turns the top slice into a shingle, and does nothing to keep the fillings warm. I disassembled the sandwich and ate the filling with a knife and fork. The fries were fine, the gravy good. But cold.
Why didn't I send it back? We did not see the server again for at least 30 minutes (and that is not an exaggeration). I suspect she went on a break, but that's not a reason.
Long waits, cold food, and a less-than-spotless floor and general area. And top it off with a $40 bill for some really crappy food.
Some advice to management: Close that back section when you have less staff on. The sheer volume of floor-space your crew had to cover severely hampered their times.
I can't find fault with the attitude of the wait staff. While their speed was certainly lacking, they were pleasant enough.
Maybe it's different on a Saturday night. But should the time of day you go decide what kind of service and food you get?