Good burgers, but they're often undercooked on at least one side. While this may be a step up from other joints where your burger is cooked with little or no consideration for the requested temperature, it's unacceptable for a place which prides itself on its burgers. They only offer three temperatures--medium, medium well, and well--they should be able to nail all three.
Fries are tasty if a bit limp. Rings are a bit battery, if my memory serves me correctly.
No complaints about the shakes... other than they should be bottomless.
Staff is friendly and attentive.