The older man that runs the store while the owner is out on a $14,000 installer couldn't be worse! I asked for prices he said hold on and proceeded to take 5 customers that were not at the desk as I stood in front of him. Needless to say I purchased my small items I had accumulated and skipped the larger trees because of his rudeness! I'm an interior design and landscaper and was looking forward to a good relationship... NEVERMIND! I hope the owner has more expensive installations so he can hire better assistance