Decent food, terrible service. Let me start with the cleanliness and food safety. No one should be running the register, touching debit cards and cash, answering the cell phone/taking orders and working with customers with their food prep gloves on. They just go back to touching the food behind the line! Disgusting.
The line is extremely long so every time I've ordered online the order has been terribly wrong (missing items, adding items) and when I arrive to pick it up after the "promised time" it's lost or not ready yet. Honestly it seems so simple- people order online and spell out exactly what they want and you still can't get it right. My most recent experience- I placed my order at 6:20, I scheduled my order for 7:15. Neither of my orders were ready when I arrived at 7:18- They rang me up took my cash and I waited until 7:39 before they handed me my food. I ordered 40 minutes in advance so that wouldn't happen! I would have been better off waiting in the line behind 20 people. I get home and realized that half of the salad ingredients weren't in my salad!! I paid $10 for lettuce, pico and chicken. I should have just made it at home myself. Never again.