Five minute wait means an hour. I was in the shop for a little shy of two hours for a three minute nose piercing. I asked for a nose hoop instead of a stud, but he put a stud in, so I waited for another 4o minutes. It had to be pierced again to put the hoop in. I'll give them three stars, because overall it was done, and done clean. I mean, it's just a piercing. Minus two for the FOREVER wait. I ultimately won't be back. Just be honest about the wait time. I didn't think I had enough time to go outside and have a smoke, because the front lady said it would be five minutes. So I waited, and after twenty, surely I thought I wouldn't have enough time. I would've been happy to wait, but I don't like to set expectations and become let down.