I agree with the person that said seller beware. Basically, plan on getting next to nothing on whatever you consign. They will price items for very little (sometimes it is actually better to just donate rather than deal with the intake hassle and payment) and it can take weeks for it to even make it out on the sales floor. You cannot ever question what your items will be priced at, discounts applied or what you end up getting. If you disagree, that is tough.....and good luck getting through to speak with someone at the corporate office. They do not return voice mail messages either. Oh well...I eventually gave up as most people probably do when dealing with them at any level.
My guess is that they have high employee turnover and I agree with the person that stated that dealing with the N. Scottsdale manager, Ashley, is difficult. She is not customer oriented or even a nice person for that matter. She acts condescending and doesn't even pretend to want to help customers or get to a point of satisfaction.
Buyers should also beware because I have found that even though they reject items I may bring in in good condition, there are a lot of damaged items on the sales floor. Remember: They absolutely do not let you return ANY items. Sometimes it is ridiculous the items I see that they have out--sweaters with holes, items with broken zippers, etc. Check all items carefully because sometimes the damage (or alterations) are more subtle. Keep your fingers crossed that you don't notice something once you get home because after the purchase, you are stuck with it!!!