If you deal with sales associate Courtney, good luck!. Went to get a remote start for my truck and not only did I have to track someone down to come help me, no one knew anything about any of the products that were at the store or online. Secondly, I was told 3.5 hours for install on Saturday it took 8.0 hours to install and two days later the product does not work (Viper). Tried calling to ask for a manager and nobody can seem to find me a manager on duty and gave me attitude every time. Tried speaking to techs and they are either not around or off every time I call. Needless to say the customer service is terrible and don't bother trying to talk to anyone about any product or service because no one has knowledge of anything there.