We really like the subs at Firehouse...but when you spend almost $40 and the sandwiches aren't right it gets extremely frustrating. 2 weeks ago we called to a question and were put on hold for over 10 mins. We actually walked into the restaurant while on hold and asked if they were ever going to answer our call. Then today they didn't even read what we wanted on the sandwiches and just put everything on one of them. Had to drive all the way back and now have 2 sandwiches that are cold and one they re-made. The manager was apologetic and gave us a free sub. Really hope they can get it together in there and start paying attention so they don't lose business.