Reply message to Yuseafood - Aug 3,2016
Alison,
Thank you very much for your comments. I appreciate you for taking the time to reply to me. You indicated that you have sent me a private message with contact info for resolving the issues; however, I haven't received it. Would appreciate if you can resend it. Thank you very much.
Irene
Original review:
Went to Yuseafood for dim sum lunch on a long weekend after reading good reviews. We enjoyed the lunch and thus we decided to come back for dinner. Overall, we found that the decor was appealing, food was of good quality but the service was not up to the standard of an upscale restaurant.
We enjoyed the dim sum lunch as the quality and the presentation were good. It was the good experience at lunch that brought us back for dinner. We ordered the combo dinner with shark fin soup, oyster, sea cucumber, goose web, turbot fish and etc. We chose this combo mainly due to the turbot fish. We enjoyed the first few dishes and then we started feeling the pressure of finishing the food quickly. One server even attempted to remove my plate while I was eating. When I told her that I was still eating, she just went away. I was astonished by her act as it is a simple courteous manner expected to be observed by servers even in a smaller restaurant. Another disappointing moment was the serving of Turbot fish. We thought it was steamed as it has always been the way we had it before elsewhere but it was fried. We asked the server for clarification and he became very offensive and talked to us as if we had never had Turbot fish before. Also, we found the servers were generally hardworking but somehow they looked fairly stressful.
All in all, we had high expectation of Yu seafood given the price they are charging but our dinner experience was unpleasant and we couldn't enjoy the food and decor in such condition. We don't really have the desire of returning no matter how amazing the food and decor are.