Wonderful easy shopping experience! Brandon was extremely helpful and funny (which goes a long way in customer service). We got preapproved through progressive payments so we knew ahead of time what our budget was and made the process even quicker. Unfortunately the mattress we purchased was out of stock at the store so we had to wait a few days to have it delivered to the store for pick up. The only "negative" if you might call it that is the mattress protector they sell for $60. You can pick the same one up on Amazon for $39.95 with free shipping...not a big deal, so I'll let that go. The mattress we purchased is amazing and has already made a difference in our sleep and back issues. Shout out to the front desk chick as well, she was excellent as well :)