I scheduled my appointment nearly a month in advance for the repair of my car which required a 2 day repair including a rental car. A week prior I confirmed my appointment and rental car reservation (Hertz is located in the Car Care office) and let them know I would be stopping in on my way to work, which they assured me would not be a problem. However, when I arrived they had forgotten to reserve a rental car and told me that it would "be awhile" before one was available.
When she realized the mistake, the receptionist called Enterprise, told me they had a car for me, and said the mechanic would give me a ride there. Upon arrival, Enterprise told me they had not received any call from Car Care and did not have anything reserved for me.
I called Car Care immediately and asked to speak with the manager- who tried to blame Enterprise for the mistake.
Horrible customer service, neither the receptionist nor the manager took any responsibility