I'm currently purchasing a home and asked Roto Rooter to come out and inspect the sewer line. I made the appointment days in advance and was told that the technician would come out between 8am-10am. I even called early in the morning at 7:30 to confirm, and was told again it would be between 8am and 10am. I scheduled the appointment with my realtor (because you cannot enter premise without a realtor being there since I am only under contract) and we waited, and waited, and waited. I called back and was told no one had been scheduled for the service and it would be closer to 10am.
10am came and went. I called again, and I was scolded by the person on the phone that most technicians give a 4 hour window. I was told over 3 times that it would be a two hour window and told him so. They told me it would be more likely they would come around noon....so over the 4 hour window. I am completely disappointed because I tried to give more information than not, explaining I had a tight window and could only be in the house a certain time. They were sympathetic but didn't offer a resolution and could not give a time frame. We left the house after waiting 3 hours disappointed.
I called again to cancel, and they told me the technician would be there around 1pm...5 hours after the said 2 hour window would start.
I wish this business was more respectful of the time and customer service. I understand things happen but 3 out of 3 people didn't offer to reschedule, to give an updated time, make the matter urgent or apologize for the inconvenience.