An evening dinner, planned for 12 people with reservations at 8pm Friday March 4, 2016, never materialized as the manager did not seat us at 8pm - or even 20 minutes later. He allowed the table set up for us to keep the previous customers seated even after their bills were paid and service finished. He didn't ask them to leave, saying the table was needed for other customers. When reservations were made (much) earlier in the day, we were informed that the patio might be available and it was heated. The manager never asked us if we wanted the patio so we assumed it was closed. We won't be coming back any time soon - if at all. I will be writing up a review on Yelp/Charlotte. A most unfortunate evening and a loss of 12 customers.