I got quotes from 5 different contractors (including the worst--Home Depot on Baseline) for replacing the 8 side-sliding windows in my newly purchased house. My husband and I wanted to replace the single-paned, damaged aluminum frame windows that currently stood in the house before the summer. John came to my house and was professional, informative, and helpful. His price was reasonable--in the median range of what I was hearing, and the windows that he sold were top of the line. While he highly recommended the Aegis windows that he carries because of their exccellent value, my husband and I went with the Simonton windows that he does because of their widespread name and guarantee that were worth a little extra money. We got texturing on the bathroom windows and tinting on the East-facing ones, and John tried to do everything possible to keep costs down (like not tempering glass when it didn't need it for regulations, that other "big names" had told me I "needed" it).
My husband and I have a "do it right" rule when it comes to homeownership, and John and his team did just that. The windows were ready in 6 weeks and Jose, his installer, had them in within a day. Everything was cleaned up quickly and well, but there were a few small holes in the caulking once it dried and shrank. Jose came right out to go over all the caulking that he needed to, included in the price of the guaranteed service.
Let me tell you, our new windows are BEAUTIFUL! So beautiful, in fact, that our wood frame back door that adds to the house's character (we initially thought) now looks like an eyesore in comparison! While we're looking for something with a dog door like the current one we have, John says he wouldn't want to damage the integrity of an energy-efficient replacement door. As soon as the two of us figure out a solution, We'll be getting a quote :)
John and Jose shared expertise with me when I asked about other things around our house, like a sun-worn exterior side door that needs replacing. It's always great to have people to trust to help you out as a homeowner. Our Realtor is always looking for excellent local companies to recommend to her buyers, and I have shared Imperial's contact information with her in order that other people's houses can look as good as mine!