I got my sandwich,"The Improv" went to a park to eat lunch, opened it up to find all the lettuce was brown on the edges and I mean all the lettuce was like that. The park is 5 Minutes from their location so it wasn't a time issue. It had to do with someone in the kitchen not taking ANY pride in what they do. $11.00 for the sandwich, a drink and chips. I've gone here for years and for the sole reason I thought of their product as being a step above the Subways of the world and paid almost twice the cost. I also don't remember the bread being soft cheap rolls I could have sworn they used to use hard crust baguettes. Don't think I want to go back.