Just returned from another visit to the Downtown Animal Hospital. I called them this morning about my cat who was not urinating and they arranged an appointment for as soon as I could get there. The front line staff were very nice, as they always are, and very sympathetic to my emotional state. The Vet appeared at the appointed time. He was very professional, thorough and personable. He made sure I knew exactly what was happening and did not try to pressure me to make and "on-the-spot" decisions about my cat. Over the years, as I have moved around Toronto, I have dealt with several Vet Clinics. I always end-up returning to the Downtown Animal Hospital.