Got married on Fev 28th and decided to spend my first special night in Le Crystal, who offered a "romantic package" for an extra $120+/night.
Sure we got a suite (that we payed for) and everybody was smiling and nice, but then we got in the room.
The cover was very thin and the heater was faulty (showed it was 26degrees but was way less). After waiting a bit we called the help desk and asked for extra covers and to get someone to fix the heater. We didnt receive the covers, and the help desk decided to cook us, raising the heating on their end to a burning 29degrees!
We had aksed for a in-room breakfast (again, that we paid for) but didn't receive it. Instead we got a phone call from the help desk telling is that they forgot us.
When we went to check out we told them all of this and all we got was a somehow mumbled "we're sorry" and we didn't have to pay for the parking.
We then told her that we didn't receive our complimentary cocktails (again, paid by yours truly) she gave us two coupons to use next time we go to the hotel bar. Not gonna happen.
It was our wedding night, in a 5 star hotel, where we booked a suite with a romance package that we paid (a large) extra for. I'm sorry but free parking is nowhere close to cut it.