I go here because I love the locations I normally visit in NY HOWEVER, the service and food here is a bit different. For some reason, most times that I have gone here, they have either forgotten something or messed something up...Once it was a burnt panini and another time is was my sides...I will say that the manager always resolves whatever issue comes up and the food is still pretty good. Good deals if you have their loyalty card--always get some sort of coupon when I visit!