We moved on March 28,2014. The movers themselves were awesome. Really cool down to earth guys that did a great job. The reason I am writing this review? They took with them a plastic bag full of parts that put together some of our furniture. When I realized this was missing on March 30th I emailed David right away. He said he had it and that he would drop it off to my house March 31st. On April 5th when I still did not receive this I emailed him again. He responded April 7th and said he apologized and would have it to me in the next day or so. On April 17th I emailed him that we still did not have the parts. He never responded. I emailed him again on April 19th and April 29th. I was able to reach him by phone where he had a lot of excuses but no resolution. I am 10 months pregnant and cannot put some of my furniture together. Taurus was a referral from the people we were purchasing the house from and I am so beyond disappointed in the service and lack of customer response. It is so unprofessional. I have no idea when I am going to get the parts for my furniture or how I am going to be able to put it together. It is now May 8th so I have a hard time believing that in 6 weeks this could not be a resolved issue. I have so many other important things I should be worried about, like having a baby, instead of worrying about not being able to put my furniture together because of a business owner who is "too busy" to take care of his clients. We move every year pretty much so it is a shame that we definitely will not be repeat customers over a bag of parts.