Jessica Green was great with the kids. My kids were thoroughly excited to see her every time. Jessica was also extremely flexible with our schedule and the weather delays (it was monsoon season). My daughter (3) had a hard time putting her face under water, by lesson 12 she was swimming under water at ease. Sunsational was also great in honoring the guarantee to swim, my daughter was not falling in facing forward, turning around and grabbing the edge at 12 weeks, Sunsational continued to work with us until she could at lesson 14.