I am a brand new patient and thus far have nothing but positive experiences with Norterra Family Medicine.
I called on Tuesday, for a non-emergent matter, and was offered an appointment by the pleasant and professional receptionist for the very next day!
My check in process was quick and easy and I was called back within a few minutes of my scheduled appointment time.
The person who took my history and vitals was efficient and personable.
MollyAnn was in to see me after only a short (5-10min?) wait.
She was thorough with her questions and was responsive to mine. She allayed my fears and explained processes in detail, which I completely appreciated.
The phlebotomist was friendly, professional and skilled. She made certain to chat me up while preparing the tubes which took my mind off the inevitable stick of the needle, which I barely felt!!
All in all I'm impressed with this office and hope to have found my new physicians practice!