I recently tried out Smash Burger. When I arrived there was only 1 person in front of me already being checked out, no one was behind me. It literally took 20 mins to check the guy out. The cashier (jacob) had a LOT of idle conversation with the guy. I was holding my 2 year old daughter who was asleep. She weights about 30-35 pounds. After awhile I started motioning let's get this moving, she was getting heavy. When I was finally checked out there was a long line behind me. I told the cashier 20 mins is too long to wait when it wasnt busy. I told him he should have had another cashier open (there was another cash register). As far as the food it was ok. In all honesty In n Out has better food, cheaper prices, and I can't ever remember waiting 20 mins to order at In n Out - even on a busy weekend. If you want to pal around with customers become a bartender! People want fast food to be...fast! I will never go there again - it's a long drive, bad customer service, ok food, high prices. In n Out for me!