My fiance and I have eaten here many times and the food, drinks and atmosphere have never disappointed. It's one of my favourite places to take friends visiting the city because it combines delicious food with a fun, bustling atmosphere and amazing decor. Favourite dishes include the guac and pollo tinga (chicken) tacos. Reservations are a must on most nights - weekday or weekend.
The reason for my review today deals with a pretty terrible recent take-out experience. I placed the order over the phone and was told it would be a 30-45 minute wait. We arrived 45 minutes later and were given the wrong order. I noticed it immediately since the receipt didn't reflect what we ordered, and the staff apologized. We waited another 15 minutes or so before being given our food. When we got home with it, we realized one entree was missing (a burrito.) I called and the staff member immediately knew who I was, and since they don't deliver, we had to head back to the restaurant to get the rest of the order.
When we returned, I thought we'd be handed the missing box and be on our way, but we waited another 20 minutes. I'm not clear on whether they remade the burrito or hadn't made it in the first place, but the extra wait was unfortunate. They threw in some churros for this inconvenience and also offered us drinks, which was nice even though we didn't accept.
When we got back home the second time, we opened the burrito box to find three tacos - not what we ordered, even though the receipt correctly reflected what we ordered. Even though we decided not to return to the restaurant a third time, I called to discuss the situation with the manager and was offered a free dinner next time I'm in the restaurant.
This situation was handled by the staff very well, but it was still very unfortunate. We ordered the take out at 7:15 p.m. and weren't eating until 9:30 p.m. It was way too heavy a meal for that late at night and while the food was delicious, the experience left a bad taste in our mouths.
My advice to anyone picking up take out from this location would be to check the order before leaving. It may be awkward to open up the boxes one by one to check each item, but it may save you a lot of time in the end.