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Sent to Nicole, the "PR flak." I wrote her: Since you did not have the professionalism and courtesy to return my call, I have filed a complaint with the FCC for Internet Fraud. I want my money back. Mr. Finn has not received either package, and I believe, deep in my heart, that Shutterfly is riddled with scam artists. If you do not refund my money within 24 hours, I will file a case with Small Claims Court. A Shutterfly rep will need to travel to Pittsburgh; not attending will force you to also pay court costs. Stop worrying about the PR on Ellen's show, and be concerned about real people. NEVER AGAIN. SHUTTERFLY SUCKS -- Alan Petrucelli

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