I had a great experience this week at Camelback BMW. Part of what makes my experience so great is that North Scottsdale BMW is so horrendous, but that is beside the point.
I took my still-under-warranty 328i in to be serviced this week. Note that dealerships make a lot of money of their service business, so the experience should be excellent. I was allowed to drop off my car and pick up a loaner the night before the service would take place, which was especially helpful for me since my work schedule would have required me to get up super early for same-day drop off. The person I originally scheduled with left for the night, but I was able to work with the last service adviser working that evening, Ernie. Ernie was pleasant, efficient, and even joked around with me a bit. I appreciate little things like that.
When I was called to be told that my car was finished, Ernie did not attempt to sell me any absurdly priced, superfluous services (ahem, North Scottsdale BMW), and told me that I could come get the car any time up until 6:30. Although Ernie had left for the night, I was assisted by another gentleman who, though not benefiting from the service, was equally friendly and prompt.