Bottom line: this place isn't good for lunchtime during the week, if you're trying to make it back to work within an hour or around an hour. If you don't care about eating within an hour, then please ignore this review.
With that out of the way: the food was terrific but the service was terrible. My boyfriend and I went out for lunch during the workweek (he had off but I had to get back within an hour or so). I had wanted to go to The Main Ingredient forEVER, but whenever I drove by after work, it was always packed, so I was excited to go for lunch instead. Well... no longer am I so excited to go back.
The big 'con' for me was the service: no one greeted us when we walked in, when we were able to flag down a server, she told us we 'weren't in her section' so she wouldn't serve us. We got a busboy to bring us water and a menu, but he said he couldn't help us with anything on the menu because he wasn't a server. Okay... 15 minutes later, our server showed up, and we just ordered without asking any questions because we were starving and on a schedule.
Long story short: we never were checked on, we had to beg the female server to refill our waters because, again, we 'weren't in her section', and then we contemplated walking out because our server, 45 minutes later, still hadn't brought us our check.
Obviously, we didn't walk out because we're not monsters, and we left a tip because again, not monsters, but that experience left a terrible taste in our mouths.