This place is right below where I work, I work at the Bank of America tower down town and I was craving some pizza. Been to this place before and it was awesome but sad to say that my experience today was horrible. I believe there must have been an event downtown because there was lots of people everywhere and there was a long line. I didn't mind the line because I really wanted pizza. So it is finally my turn to order and I tell them what I would like it was done. I had already been in the location for about 20-25 min just waiting and I only get a 30 min lunch. So while I was standing waiting for my pizza it appears as through when MY pizza is taken out it is burnt, so I see the worker that is cutting the slices, actually try and cut off the BURNT edges. Then I guess the manager noticed I was watching her because he told her something that I wasn't able to make out but I did hear him say, "SHE IS WATCHING", which I absolutely was because I was waiting. It then seems like they are about to make me a WHOLE NEW PIZZA and although I was right there no one mentions anything to me. I then ask her how much longer is it going to take and she says maybe four more minutes. So I stand there and wait because what other choice do I have I already paid. Then I hear the manager tell her "People act like we do this SHIT on purpose" Mind you NO ONE HAS YET TO TELL ME WHAT HAS HAPPENED OR APPOLIGIZE. A simply "I am sorry" would have gone such a long way, needless to say I got stuck eating my pizza at my desk while working. The pizza is good I will give them that but the customer service can definitely use some work. Next time I will walk to city scape to get a pizza, they have another spot just like it over there!!