So I have been to all of the Times Square restaurants and I know this one is the newest of them all. I bring my family to these restaurants all the time. The food is always great! Tonight the service was terrible. We got there and we asked to be seated outside. After getting seated outside by the manager we sat outside for 20 min before anyone came and took our drink order. There was 6 of us. After taking our order and everyone got their food they forgot my dish completely! I told her she had forgot it. I had the spinach linguine which is a $15.00 dish. The money is not the point. The waitress didn't ask me if I even if I still wanted it, she just rushed in and what seamed to be had them make me my dish which was fine. At this point I had already ate 2 slices of my kids white pizza and was full. The waitress brought me my food finally and acted like nothing happened. The managers didn't even come over to confirm that everything was alright. Once again not about the money but I was still charged for my plate I didn't even take a bite out of. After still leaving a tip the bill was over $80.00 which I feel like if I'm paying this much for food the service should match. Just to reiterate the food was fantastic at least the white pizza..... I will be back in the future and I hope the lack of service does not persist. I would have left 5 stars but at this point I'm just rating the food. Food=****, Service=*.