My wife really wanted to like this office, but after being surprised by the $250 record charge/fee whatever you want to call it and playing phone tag, it left some regret to be had. She went in for an initial consult and wanted to start treatment. Put a down payment but wasn't able to start treatment due to family matters and eventually having to relocate back to California. Upon calling to cancel treatment, she left 2 messages for a call back from Cindy, but received messages back from Sandra and Claudia instead to try to get scheduled for an appointment. On the 3rd attempt she got a hold of Cindy, found out about the fee for initial X-Rays and models which are the only records that could exist since no other orthodontic treatment was ever started. The fault is ours for not paying better attention to the fees and not being able to stick with the office but the communication with the office could use some work.