1st off I was in between 1 and 3 stars. Hence the 2!
I arrived at the course all excited to play. My group and I had a tee time at 9:30.
We arrived at 8:45 with the intention of using their practice facility and putting green to warm up. Well we walk into the clubhouse to check in and the employee informs me that my tee time got cancelled. With a dumbfounded look on my face I ask WHAT?
They said "yes, I don't know what happened but your time was cancelled and filled with somebody else."
I ask "How can that be?"
Response "I don't know"?
ME: well what can we do about this
Response: We can try and send you out at 10:50?
ME: No that won't work because we have other plans and had a tee time at 9:30. This screw up is not our fault.
Response: Well let me see. It looks like someone called in to cancel.
ME; HUH??, dumbfounded look???
Response: Well, I don't know what to tell you. It's either 10;50 or later. We're really booked up.
ME: This is a real inconvenience. It is the mistake of the golf course and somebody that works here. How are you going to make this right?
Response: After looking, We can send you out right now. But that's all we can do.
Not wanting to wait over 2 hours to play a round that should've started 45 minutes from the time we arrived at the course, my party and I reluctantly agreed. It made our front 9 horrible because of no warm up or practice time. They took a little off our green fee to try and make up for the inconvenience but everything should've been handled way better. The course wasn't even in the best condition. When I saw it on Big Break, the greens and fairways looked completely different. Very Upsetting!