Our family rented an RV from the rental outlet to drive to Oregon from Phoenix with a few stops along the way to and from. This was our first time RVing and I had a lot of questions during my planning and Konner answered them all. Even on our first leg, he replied to my emails. The rv was new with only 4K miles on it when we started. It felt brand new to us and very clean. We enjoyed our trip and will definitely rent from them again for our next adventure when our youngest is a little bit older.