We won't be returning to this place.
With a new puppy at home and diminished sleep, I purchased the Groupon for Second Home Pet Resort thinking we could use it and get some much needed sleep.
We got the sleep.
The puppy got diarrhea. :(
The facility itself is very nice. Everything that you think your beloved pet will enjoy. We returned to pick up our puppy 2 days later (first they attempted to charge us in full without the Groupon) to be informed that our pup was having some bathroom issues. To which my response was, did you give him chicken? Our pup has a poultry intolerance.
They asked me if I told them that.
While I'm quite sure it was repeated a few times about his sensitive stomach, I was blamed for their lack of knowledge. I know I wrote it on his paperwork that they required I fill out. Why did I fill it out if they weren't going to read it?
So while I know my puppy is the most loving and sweet boy, he will not be returning because no one apologized for his stomach pains and they blamed me. It was incredibly unprofessional. The customer is ALWAYS right. It's just good business practice.