We have exhibited at a conference at this hotel every year. It is so nice to see familiar faces behind the checkin area. Patrick Cady & John Polnow made our check-in smooth & easy (unlike the last two hotels where we stayed). The beds are very comfortable. The atrium off of the lobby is beautiful and an excellent space for vendors. The tables in the exhibit area had been set up exactly as we had requested. I was so impressed with the management. Kurt Peterson made himself available to us throughout our stay. Sometimes it seemed like he was here 24/7. Staff really seemed to respect him. Another manager that we really like is Keola Shimooka.He remembered us from previous years. Today I learned that Lamont & Mark, the gents who set out the food for breakfast & breaks have been at this hotel close to 20 years. They are always smiling. I generally provide less detail but we had such a poor experience last week in Baltimore with staff - from check-in through checkout.