This is my nearest neighborhood Ace, so I traipse in here fairly often for the odd doodad or thingamabob. The staff is always friendly and helpful and will help you find what you need. The four stars is for the personable local staff, NOT for the faceless corporate troglodytes that comprise the vast Ace bureaucracy. Here is my cautionary tale about dealing with those boneheads...
I bought a shop-vac at this store because of a great deal ($10 rebate on a $40 item). I did have to remind the cashier that there was a rebate on the item so that she would furnish me the appropriate form. Luckily, it appeared, I could submit for my rebate on-line. Turns out, my Ace Rewards on-line account could not be activated, presumably because of some mysterious required gestation period. Ace customer service telephone operators were no help in getting my account set up, they just explained that I was not in the system.
So I reluctantly pursued my rebate the old-fashioned way which involved filling out a form, enclosing the UPC barcode from the box, and sending a stamped envelope to the great Ace Rebate center in the sky (actually, it appears to be in El Paso). Now I get to "please allow 8 weeks for processing". Great. An e-mail promptly assures me when Ace receives my claim. So then I wait. And finally, eight weeks later I get a postcard telling me that my rebate request cannot be processed because it was missing a receipt!
Fortunately, I am well-organized. I have scans of everything sent to Ace, including the form which DID NOT specify the need for including a receipt. Simply the UPC code and the completed form was all that was requested! However, the Gods of Ace (who apparently now reside in the "Rebate Resubmission Department" in Miami, Florida) have smiled on me and allowed me to claim my rebate by sending in that darned receipt that they never requested. So off it goes with the cost of another stamp.
Turns out my Ace Rewards account is now activated. So any future rebates can be handled on-line. But I hate having to deal with that lame corporate bureaucracy for a measly $10. I also want some popcorn. My old neighborhood Ace in Sacramento offered free popcorn and coffee with your purchase. Yeah... that would make me feel better!