I have never had a bad experience in this store. The staff are always pleasant and knowledgeable. Today was the best ever. I had a new laptop bought two weeks ago that was having a weird touchscreen issues and an old Stream 13 that was out of memory no matter what I did to fix it. They suggested a full replacement for the laptop just to make sure that I would not have future issues. It was free. They also fixed the Stream 13 problem by removing old Windows updates and showing my how to delete them in the future.
At one point there were three staff dealing with the machines as they would get another person who was more knowledgeable on the issue to make sure it was dealt with properly. All in all, this was the best customer service experiences I have ever had in a computer store.