I chose this place based on the reviews, but unfortunately my experience was only 50% good. Two pairs of my boots were supposed to get sole guards and new heels. I got back one pair of my boots and another pair that wasn't mine. My black boots looked great, but once they found the other pair (the ones that actually belonged to me), I was stunned how terrible they looked. Glue and black fingerprints all over my auburn boots...and the heels were not even replaced.