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2012-12-10T00:00:00

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8

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I had a terrible experience with The Roomstore in Scottsdale AZ. I spent over $6,500 with them, which included a couch, bedroom set, and a mattress. Our sales girl Lisa Farah assured my wife, mother, and me that if we did not like anything there would be no trouble returning anything within 30 days... but that is certainly not the case. I tried to return our $2400 mattress after 6 days... but was told by both Lisa and her manager Brent Richey, that if I returned the mattress... I would have to pay a fee of $860! They said this was the discount I got when I purchased all my items from them. So I tried to return everything... but was told that returns on furniture were only possible within 5 days! I am shocked at how The Room Store and its sales people conduct business. I really feel like I was scammed by my sales person and her manager. Stay far away from this store.

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