Well at least I'm not the only one!
Back in January a friend and I purchase the Deegie's Carma groupon which was $50 for a facial,manicure,pedicure and blowout. Well my experience today wasn't even worth the $50 (plus the tip I had to give)I paid for the groupon. My friend and I made our appts about 3 months ago (today June 18th) because weekends were already full up until now. We arrived to the appt and were told that we would not be able to get out blowout because the "girl"who does them called in sick but that we could come back another day to get it.?? My friend started with the facial and I with the pedicure/manicure. There were only 2 people working on a Saturday?? Per the groupon the facial was valued at $85 which on their brochure is a 60 minute facial. Both of our facials were exactly 45 minutes long.
The girl that did my pedicure informed me that she is actually a hair stylist but since the person who does the pedicures called in sick she will be doing it and that she will do her best. She is telling me this as she is fumbling around looking for the things she needs to do a pedicure. Well the only thing she could find was some cotton balls and a stick to push cuticles back oh and a file. No clippers No cuticle cutters No nail buffer. So I'm thinking Wow this is going to be interesting. So she filed my toenails, squirted some stuff on the cuticles put some lotion on my feet and painted my nails. This is not the kind of pedicure I would have expected at a salon. Now onto the manicure. She starts looking around for tools again as I tell her that my nails need cut. She finally finds some clippers---cuts my nails, files them and paints them! No soaking No cutting cuticles No buffing No hand massage. Even the $10 manicures at all the walk in places do all the other stuff. Do people really pay $25 at Deegie Carmas for that kind of a manicure-I hope not.
I then step into my 45 min facial (that supposedly costs $85!!!) When we left there was no mention of us calling or coming back for the blowout and at the point both of us knew we were never going back to Deegie Carmas. Both girls were very nice but all that really didn't help us for what we went for. Where was the manager to rectify this situation!!
If Deegie Carmas was not ready to perform per the groupon that they decided to take part in then they should not have done so.